At Number One Luxury Yacht, all bookings are treated as confirmed commitments, and the following policy strictly applies:
1. Cancellation by Client
- More than 72 hours before booking: Deposit is strictly non-refundable; one-time rescheduling may be considered.
- Within 72 hours: 100% non-refundable.
- Same-day cancellation / No-show: 100% non-refundable.
2. Time Calculation Clause
- Cancellations must be made at least 72 hours (3 days) prior to the scheduled booking start time.
- Time is calculated based on the exact booking start time, not the booking date.
3. Special Events / Peak Dates
- All bookings during peak dates are strictly non-refundable and non-transferable.
4. Cancellation by Company
- A full refund or rescheduling will be offered if the yacht becomes unavailable, or if severe weather prevents safe sailing.
5. Refund Processing
- Approved refunds (if any) will be processed within 7–14 business days via the original payment method.
